Support Policy

At Basketking, customer satisfaction is our top priority. We are committed to providing you with the best possible shopping experience. If you have any questions, concerns, or need assistance with our products or your orders, we are here to help.

1. How to Reach Us You can reach out to our support team through the following channels:

• Email Support: dexxbranch@gmail.com

• Phone Support: +91 9708131727

• Business Address: (Yahan apna pura address aur Pin Code likh dein)

2. Operating Hours Our customer support team is available to assist you during the following business hours:

• Monday to Saturday: 10:00 AM to 6:00 PM (IST)

• Sunday: Closed (Note: Emails received on Sundays or public holidays will be addressed on the next working day.)

3. Response Time We value your time. Our goal is to respond to all email and message inquiries within 24 to 48 business hours. For urgent matters, we recommend calling our support number directly during operating hours.

4. What We Can Help You With Our support team is equipped to help you with:

• Assistance with placing an order.

• Tracking details of your shipped orders.

• Information and troubleshooting for our products (e.g., chargers and accessories).

• Resolving payment or checkout issues.

• Guidance on returns, replacements, and refunds (Please refer to our Refund Policy for detailed terms).

5. Customer Conduct We request our customers to be polite and provide clear details (like Order ID and registered phone number) when contacting support so we can resolve the issue as quickly as possible.